Pleasantly Surprised: Rave Reviews from First Time Sonesta Guests

One thing we especially love here at Sonesta is when a guest stays with us for the first time. Whether it’s because of our hotels’ prime locations, spacious rooms & suites, or unparalleled service, we love seeing how our guests are taken aback by our surprisingly different way to stay. Check out some of the reviews below from first-time Sonesta guests who can’t wait to come back for more!

“Luxury I could get used to!”

“This was my first stay at a Sonesta Hotel and I certainly hope it will not be the last! I had a beautiful, spotless, inviting room with a comfortable bed, well-designed bathroom and plenty of lights and charging ports. The staff was friendly and helpful, and the food was outstanding. I also appreciated the New Orleans touch — PJ’s Coffee in the lobby! Definitely a great experience from beginning to end, and I hated to leave this outstanding hotel!”

Rave Review of Royal Sonesta Houston Galleria by TripAdvisor guest Harold S

“Shockingly Surprised!!! Great hotel, great location”

“I have stayed in thousands of hotels worldwide because I am a business traveler of many years. I have become accustomed to clean hotels with attention to customer demands. I had never stayed at a Sonesta and this trip will certainly not be the last. Clean suites, polite staff, very comfortable bedding, and a well-maintained overall hotel experience. Well done, I say! I hope your stay is as great as mine was!”

Rave Review of Sonesta ES Suites Orlando by TripAdvisor guest Dan F

“Excellent customer service”

“The Sonesta hotel located in the Rittenhouse Square area of Philadelphia is truly a gem in the heart of the city. Centrally located in a safe area, it is close to shopping, restaurants, and historical areas of Philly. I stayed on a business trip and from arrival to departure, the staff was excellent with close attention to details and customer service. The concierge staff hailed a cab for me on a daily basis without hesitation and anticipated any needs I might have. I would definitely stay again!”

Rave Review of Sonesta Philadelphia Downtown Rittenhouse Square by TripAdvisor guest 550maryanna

“Wouldn’t stay anywhere else!”

“We have been to Baltimore many times, but this was our first stay at the Royal Sonesta.  It was a fabulous experience.  Wonderful staff and service, great location on the Inner Harbor.  Walking distance to many restaurants. Short cab ride to Johns Hopkins and the Baltimore Art Museum. Lovely breakfast – absolutely a 5 star hotel. I found it through the reviews on TripAdvisor – and it was better than described.”

Rave Review of Royal Sonesta Harbor Court Baltimore from TripAdvisor guest bearcreek

“Such a great experience!”

“They made us feel so at home, treated us like family! Breakfast was amazing with home cooked food. The staff even shared a recipe for salsa with me. It was really a great place. I would stay again and recommend it to others.”

Rave Review of Sonesta ES Suites Flagstaff from TripAdvisor guest Shawna H

“First time, awesome hotel”

“This is the first time I ever stayed at Sonesta ES Suites Dublin and I will return. The housekeeping manager, Susan, was awesome — she went out of her way to get us two rooms in the same building. The room was nice, clean, and bigger than we expected. This is an awesome property, clean and well-maintained.”

Rave Review of Sonesta ES Suites Dublin from TripAdvisor guest becker2020

“Great hotel in Coconut Grove with awesome rooftop pool”

“I needed a hotel in the Coconut Grove area and Sonesta was recommend by a friend. It was in a great location – walking distance to shopping. The best part was the rooftop pool and restaurant with a beautiful water view. The staff was very pleasant and accommodating. Rooms were clean and comfortable.”

Rave Review of Sonesta Coconut Grove Miami by TripAdvisor guest eleni406

Did you recently stay at a Sonesta hotel for the first time? Tell us about your experience! Head on over to TripAdvisor and leave a review, or comment right here on our blog. We can’t wait to hear from you!

Categories: Brand

Tagged as: , ,

1 reply »

  1. Sonesta maho beach resort in sint marteen is nothing like we expected. We were here for wedding and not only did they treat the bride as if she wasn’t here, they treated 110 guests as if we didn’t belong. They ran out of alcohol the 1st night, no room service, night life closes at 10pm. Customer service is not as this resort States and is rude. No food at all after 930, no reservations in the restaurants you have to continually the buffet food with small selection of food. Shall I continue to checkin.. bride and groom did. It get the suite that they were told they were getting. Roms were not ready by 3pm as they stated they would be. Up in arrival, the air conditioning in lobby was not working and they charged me $550 more than expected. No let’s go on…3 rooms that the 110 guests stayed in had leaks, no a/c and not newly renovated as they also said. Do not stay here and definitely don’t get married here.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s