At Sonesta, it’s the little things and the big things that make a difference. Our Culture of Caring knows no bounds. Whether it’s a senior center down the road or children from around the world, we reach out to put a simple smile on someone’s face, and we stay alert to identify those who need a road to freedom.
Warming Hearts at Home
At the Mallard Cover Senior Living Community in Cincinnati, Valentine’s Day is not easy. Many residents are widows or widowers, and the day only leaves them feeling lonesome. To try to alleviate some of the sadness, if only for a few minutes, the Culture of Caring team at Sonesta ES Suites Cincinnati – Sharonville East heeded the call of “Send a Friend a Card Day” and made their own Valentine cards for the neighborhood elders. But they wanted to do one better than the spirit of the day required. So instead of sending the cards, they hand-delivered them and spent some time visiting. Out of all the Everyday
Surprises arranged by Sonesta ES Suites, this one was certainly from the heart.
Looking Out for Children’s Welfare
February 22 was Shine a Light on Slavery Day. It was an important day for Sonesta because it allowed us to continue to draw attention to the human trafficking of children, an issue on which our industry can have a direct impact simply by keeping our eyes open. To raise awareness of childhood slavery and trafficking, many of our employees joined the practice of drawing a red “X” on their hands and posting their photos to social media with the hashtag, “#endit.”
The End It Movement is linked to ECPAT, a global network whose mission is to end the commercial sexual exploitation of children. Because exploited children are often trafficked through hotels and through the larger travel infrastructure, we have long been on the front lines and remain ever vigilant to educate our employees and providing tools and support to help them identify suspicious behaviors and respond accordingly should a situation require intervention.
Two years ago, Sonesta formalized what has always been a concern by signing the Tourism Child-Protection Code of Conduct (“The Code”). By signing, Sonesta pledged to take steps to formally incorporate the safety of children into our day to day operations. You can learn more about our commitment here.
Categories: Culture of Caring