This month’s feature for our “Meet the GM” column is Monique Taplin, the General Manager of Sonesta ES Suites Memphis. Monique is an important part of our Sonesta family, and we asked her a few questions to help our guests get to know her better. Check out our Q&A below:
Q: What do you like most about working within and leading a hotel?
A: I truly enjoy working with my team to have incredible moments for our guests. Most important is having the opportunity to create a positive and fun environment to help my team grow.
Q: During your time with Sonesta – what have you enjoyed most?
A: The best part was working with Jim Oberliesen, learning the brand and working together for a successful renovation.
Q: What has been your most successful Everyday Surprise at your hotel?
A: All my Everyday Surprises have been successful. The one standing out the most was Mother’s Day. We celebrated our guests and the staff members with a rose, balloon, and breakfast for all the beautiful Moms. They were totally surprised and felt especially appreciated.
Q: If you weren’t a hotelier, what would you be?
A: Flight attendant.
Q: What do you enjoy most about living in the greater Memphis area?
A: Memphis is a great city, especially their BBQ. It is to die for. And, the live Blues bands can keep me dancing all night.
Q: Name your favorite place to visit – any destination in the world.
A: Truly have a passion for traveling and discovering new places. My top 3 are Hawaii, Belize, and Spain.
Q: Name three items you absolutely do not travel without.
A: Don’t laugh at me, but my cell phone, sunglasses, and my iPad. I will be somewhere on the beach.
Q: What is something your guests would be surprised to know about you?
A: I studied to be an RN while working part-time in the hospitality industry. I got hooked and have been in the hospitality industry for over 30 years.
If you ever find yourself staying at Sonesta ES Suites Memphis, be sure to keep an eye out for General Manager, Monique Taplin! We are sure that you’ll quickly see why we enjoy having her in our Sonesta family.
Categories: meet the gm