Meet the GM: Jessica Nugent of Sonesta ES Suites Charlotte Arrowood

Our latest “Meet the GM” column features Jessica Nugent, who is the General Manager of Sonesta ES Suites Charlotte Arrowood. Check out our Q&A with Jessica below to learn more about this very special member of our Sonesta family!

Q: What do you like most about working within and leading a hotel? 

A: I love working with my team.  I really enjoy getting to know and developing the people I work with both personally and professionally.   It is the best feeling when I am able to promote someone from my team onto a bigger role within our company and see them succeed.

Q: Since joining Sonesta – what role/opportunity have you enjoyed or do you look forward to most?

A: Having been with Sonesta for a fairly short amount of time, I truly appreciate all the support I have received from our senior leadership and corporate team.  I had the opportunity to travel to Boston to meet everyone in August along with several other GM’s and that visit was invaluable.  Being able to have a one-on-one conversation with our VP, and spending time with the Regional teams made me feel valued and excited to be a part of the Sonesta team!

 Q: In your opinion, what has been your hotel’s most successful Everyday Surprise? 

A: We have had some really fun Everyday Surprises recently.  I would say our most successful was a pumpkin scavenger hunt we did for National Pumpkin day.  I hid mini pumpkins throughout the hotel and there were prizes for those who found them.  I thought the families staying with us would enjoy it, but I was surprised at how much fun and the competition that came out of our extended stay and corporate travelers too.  Everyone loves a scavenger hunt!

Q: If you weren’t a hotelier, what would you be? 

A: I would probably be a veterinarian or zookeeper.  I love animals and would enjoy just about any job involving them.  It is great that Sonesta ES Suites are pet-friendly and I enjoy getting to know our furry guests here too.

Q: What do you enjoy most about living in Charlotte? 

A: Charlotte is a great place to raise a family.  I live just outside of the city and enjoy that small-town southern feel, but having all the amenities of a big city just a short drive away.  Charlotte is clean and super friendly, and I do NOT miss the snow that we had growing up in Ohio!

Q: Name your favorite place to visit — any destination in the world.

A: My husband and I recently traveled to Costa Rica and it was absolutely amazing.  The food, people, wildlife and beaches made it a place I would love to go back to someday.

Q: Name three items you absolutely do not travel without. 

A: My iPhone (which doubles as my Kindle), a well-stocked make-up bag, and at least 4 pairs of shoes!

Q: What is something your guests would be surprised to know about you?

A: Although I live in Charlotte now, I am a Ohio State Buckeye alum and big fan. I even have the last line of Carmen Ohio (Ohio State’s School Song) tattooed on me!

Whenever you find yourself at Sonesta ES Suites Charlotte Arrowood, don’t forget to say hello to our wonderful GM, Jessica Nugent!

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