Have you experienced assistance or helpful tips from a concierge while traveling?

Concierges are experts on the areas where their hotels are located and are connected to the community, including restaurants, attractions, and tours, like no one else is. Their passion is helping guests to have the best, most comfortable experience possible while staying at their hotel.

One of the top honors given to concierges is the honor of being part of Les Clefs d’Or, the world’s only international organization of hotel lobby concierges. Les Clefs d’Or concierges are known for looking after their guests like no other.

How can you tell a concierge has received the Les Clefs d’Or honor? Look for the pin!

If you see a concierge wearing a pin in their lapel, with two crossed golden keys, then you have come across a Les Clefs d’Or concierge.


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What are some of the characteristics that Les Clefs d’Or concierges embody?

The organization notes that among other qualities, Les Clefs d’Or concierges have a never-ending network of acquaintances, friends and colleagues from around the world to assist in fulfilling guests’ wishes.

Their members have dedicated many years of hard work and training to the concierge profession and are pleasant and welcoming and remain calm in hectic environments. Discretion and integrity are hallmarks of a Clefs d’Or concierge.

They have their fingers on the pulses of the cities in which they work and can direct guests to any location or product, at any time of day or night.

Motivated by a genuine desire to serve, Les Clefs d’Or concierges are known for being creative, resourceful, prudent, kind, dedicated, gracious, disciplined and tenacious. We’re a traveler’s best ally.

To keep up with the global environment of today’s business world, concierges should  be able to converse with all travelers. Many Les Clefs d’Or members are multilingual and most are well versed in many cultures.

At Sonesta, we are proud to have several concierges who have received Les Clefs d’Or honor. One wonderful example is Jeanne Venn at The Chase Park Plaza Royal Sonesta Hotel in St. Louis. Stay tuned for more from our “Meet the Concierge” series where we learn about several more of them!

Meet the Concierge – The Chase Park Plaza Royal Sonesta St. Louis

Meet the Concierge – Sonesta Philadelphia Downtown Rittenhouse Square

Meet the Concierge – Royal Sonesta San Juan

Meet the Concierge – Royal Sonesta Chicago Riverfront

Meet the Concierge – Royal Sonesta Harbor Court Baltimore