Guests make our day with messages of love and support!
Hotel teams are used to working long hours with little recognition – earlier this month at Sonesta ES Suites Portland Vancouver, guests turned the tables and took over the lobby with a message of appreciation!
The hotel is busy with local clients and ensuring everyone remains safe and healthy, using new guidelines for cleanliness and social distancing. That was why it came as such a surprise one morning earlier this month, when the team came into the lobby after a quiet night to find ‘good will elves’ had been busy in the wee hours creating and sharing posters of thanks and support!
Two senior citizens who have been guests for a month were seen on the security cameras smiling and laughing while they quietly posted their messages of appreciation throughout the lobby. It made quite a statement about the service and experience the team at Sonesta ES Suites Portland Vancouver has been providing-in spite of running near 100% occupancy for weeks.
These particular guests have been staying with us while they waited for their new home to be complete. We have many guests at our Sonesta ES Suites across the US who have chosen us as a home away from home while they are relocating, selling their home, having extensive renovation done, or even while house-hunting in a new part of the country. Given the various delays with new construction and home sales around the country, due to the COVID-19 restrictions on social distancing and shelter in place guidelines, Sonesta ES Suites really fill another need for our local communities.