We are there for our guests during some of the most joyful and exciting times of their lives, including weddings, dream vacations, and special events. We love being there for those moments, but we are also here for guests during tough times, including being their home-away-from-home for medical visits and other challenges. Going above and beyond in caring for guests is something that is just part of Sonesta and our culture of caring, and we love to hear when this makes a difference in a stay. See below for some rave reviews from recent guests.
The best service possible
“I have stayed in many long term hotel suites and this one is by far the best. The general manager and every employee that I have met has been absolutely wonderful. This is by far the best customer service I have seen in the hotel industry. They have made and are making my stay an absolutely great experience and being in the middle of the Corona Virus issue it is comforting! I highly recommend this chain and this location. . .”
Rave Review of Sonesta ES Suites Columbia Baltimore by TripAdvisor guest SRoque
Excellent Temporary Home Base When I Needed It
“I was on my way to the Houston airport when I realized that I was going to need emergency eye surgery, which left me stranded in Houston for more than a week while I recuperated and returned to the doctor frequently (all went well medically). So this became my home-away-from-home for a while, and it worked out great.
The room was very nice, my hotels.com reservations got me free full breakfasts (very good buffet in their high-end restaurant), and the location worked out great for me as I could walk to many nearby bars and restaurants (could’ve shopped ’til I dropped, too, but I restrained myself). The whole property is attractive and perfectly maintained. It was not inexpensive on the weekdays–this seems to be mostly a business hotel–but I got great deals on the weekends.
The highlight, though, was the staff. I tended to be in the room at the times that they do most of the housekeeping, but when I would leave the property for a couple of hours in the afternoons I always came back to a perfectly made-up room (without even calling to ask for service). For some reason the bar didn’t have an ideal ambiance for my taste, but everyone I encountered there and in the dining room was friendly, professional, and eager to ensure that I was happy with everything. I ordered room service once and my dinner came unusually quickly and it was delicious. The valet guys were super-helpful. The front desk was the best of all. When I arrived early they let me check in and apologized that they didn’t have a high floor for me (which wasn’t a problem). I extended my stay twice, using hotels.com each time, and they seamlessly and cheerfully kept me in the same room–in fact they offered me a room upgrade but it was easier just to stay where I was. I left my key and my ID in my room one time and both the front desk and the security person took care of me promptly and warmly. I requested a late check-out and they seemed happy to offer me two extra hours. When I did check out I realized I had left something crucial in the safe and they were great about re-making my key and letting me go get what I had forgotten.
In other words, everyone there was just as nice and helpful as they could possibly have been.”
Rave Review of Royal Sonesta Houston Galleria by TripAdvisor guest Scott S
Great place to stay!
“Sonesta in Flagstaff has everything. It’s just like a little apartment with all necessities included. I travel from CA to NM with supplies that need to be refrigerated, and those little fridges in regular hotels just don’t cut it. Also, the kitchen has an oven and even a dishwasher. The property is quiet, and clean, and staffed with friendly and helpful people. There is even a nice sized park for strolling and enjoying the fresh air. I highly recommend the breakfast, too!”
Rave Review of Sonesta ES Suites Flagstaff by TripAdvisor guest Robin Gwen
Mona’s Dr. Visits
Very nice rooms private entrances upstairs & downstairs more like a condo with a kitchen with nice appliances, cooking stove with oven, microwave, large refrigerator with ice=maker. Also had a nice fireplace.
Rave Review of Sonesta ES Suites Omaha by TripAdvisor guest jmmoe2000