At Sonesta, we have a record of going above-and-beyond to keep our properties clean and comfortable for our guests and our employees. Cleanliness is part of our #CultureofCaring, and many of our hotels have been award-winners due to their housekeeping care and diligence. In light of the Coronavirus pandemic, we are taking cleanliness and safety to a whole new level and want you to know you can #StaySafewithSonesta.
Working with our primary partner, Ecolab, we have created Stay Safe with Sonesta – a program that exceeds all CDC, WHO, and/or governmental requirements and recommendations related to the pandemic. This program will evolve as we continue to update our procedures and protocols to ensure our standards maintain the most relevant levels of protection for our guests and employees.
Staying Safe with Sonesta includes the following actions:
For the health & safety of our guests and team members, Sonesta hotels require guests and employees to wear face coverings in all indoor public areas.
Enhanced Cleaning & Sanitizing – rigorous cleaning protocols and use of hospital-grade disinfectants from Ecolab (CDC approved), public areas sanitized at least every 3 hours, Housekeeping services follow CDC-recommended disinfectant protocols.
Guest Protection & Social Distancing – adherence to 6-foot distancing, limited-contact check-in/out, food & beverages modified to single-serve, sanitizer available at Entrance, Front Desk, Fitness Center, Elevator, Lobby and all high traffic/high contact touch points.
Guest Room Safety Modifications – full cleaning, sanitizing and sealing for new arrivals, mid-stay cleaning by request only, removal of non-essential items.
Team Member Safety & Preparedness – enhanced Stay Safe with Sonesta training, supplied personal protection equipment, daily health checks.
Meeting & Event Space Protocols – social distance room set-ups, removal of non-essential items, enhanced cleaning protocols, food & beverage modified to single-serve.
Be sure to ask a team member how they can help you Stay Safe! Interested in learning more about our commitment to cleanliness? Read about a day in the life of one of our dedicated room attendants.
Categories: Culture of Caring