Welcome to the latest in our Meet the GM series! Today we are excited to introduce the GM of one of the newest Sonesta properties, Sonesta Atlanta Northwest Galleria. Read on to meet Rich Palmisano and to learn about his background and Sonesta experience so far. 


Q: What do you like most about working within and leading a hotel?

That’s easy, the people.  I have the opportunity to deal with a different and diverse customer daily.  Also, I am afforded the privilege of leading a wonderful group of associates who “wow” our customers daily.

Q: Since joining Sonesta a short time ago – what opportunity have you enjoyed the most or what has made the biggest impression?

Again, the people.  From day one, I have felt welcomed and part of this special family and am looking forward to more of that going forward.

Q: In your opinion, what has been your hotel’s most successful Amazing Moment?

Coming together as a team during this difficult COVID period.  So many families are struggling, but I think it’s made us stronger.

Q: If you weren’t a hotelier, what would you be?

Probably a financial planner,  I like numbers and money.  I especially like planning with other people’s money. . .

Q: What do you enjoy most about living in Atlanta?

Big City Life.  I grew up in a small city in Louisiana before moving to Atlanta in the early 90’s and knew I couldn’t live in a small city again.  And this is my 2nd stop in Atlanta after relocating from Houston where I’d been the past 16 years.

Q: Name your favorite place to visit — any destination in the world.

Cabo, I’ve only been once but really enjoyed it.  So peaceful and beautiful, and the people didn’t seem to have a care in the world.

Q: Name three items you absolutely do not travel without.

Chapstick, never is it not in my pocket.  Cash and my trusty backpack.

Q: What is something your guests would be surprised to know about you?

I took a hiatus from the Hospitality world back in 2000 to pursue a professional golf career.  Turns out, I know more about REVPAR than reading greens!

Interested in getting to know more of our team? Read our A Day in the Life series!

We’re hiring! It’s a great time to join the Sonesta team. Learn about current career opportunities, and sign up for future announcements.