Welcome to the latest in our Meet the GM series! Today we are excited to introduce the GM of TWO of our newest hotels, Sonesta Suites Dallas Park Central and Sonesta ES Suites Dallas Park Central. Read on to learn about Craig Baughman, his experience as a hotelier, and the travel adventures that have helped to shape his life.
Q: What do you like most about working within and leading hotels?
Being a daily part of a team that is dedicated to excellence. We share so much energy, enthusiasm and humor that the days just fly by.
Q: Since joining Sonesta a short time ago – what opportunity have you enjoyed the most or what has made the biggest impression?
The biggest impression is the helpfulness of everyone. There’s a lot to learn but everyone has been willing to point us in the right direction.
Q: In your opinion, what has been your hotel’s most successful Amazing Moment?
Our guest satisfaction performance compared to the brand prior to conversion. Now we’re looking to build on that as a Sonesta!
Q: If you weren’t a hotelier, what would you be?
Well, I wanted to be a rock star but that didn’t work out so a hotel career was my backup plan. I’ve had a great career and have met so many wonderful people while traveling to beautiful, interesting places. Being a rock star would have been cool too.
Q: What do you enjoy most about living in Dallas?
While I don’t actually live in Dallas, I do enjoy the mild winters.
Q: Name your favorite place to visit — any destination in the world.
Hawaii. When I was a senior in high school, my older brother and I were shoveling the snow off our parent’s driveway. I turned to him and asked, “Do you want to move to Hawaii?” He said yes so after high school we headed there and I started college there. I only stayed a year but my brother was there for about 18 years. I’ve been back there several times including with my family. I’ve never seen anywhere so beautiful.
Q: Name three items you absolutely do not travel without.
My neck pillow for the plane, my white noise machine for the room and, whenever possible, my guitar to pass the time.
Q: What is something your guests would be surprised to know about you?
My many adventures as a boy and young man. For example, when I was 15, a 14 year old friend and I traveled to a neighboring state and floated down a river alone. The next year we rode our bicycles from Michigan to Kentucky and back. Of course then, at 18, I went to Hawaii. Those adventures, along with many more to follow, gave me many stories to tell- some of them actually true.
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