As we welcome the New Year, we face some of the same concerns of the last two. While there is still some uncertainty in the world regarding the trajectory of the Covid-19 virus, there is one thing that we are more sure of than ever: Sonesta is committed to the health and safety of guests, staff, and visitors.


In December we celebrated a major milestone when we were the first company to be Sharecare Health Security VERIFIED with Forbes Travel Guide – an important industry designation to receive – across our managed hotel portfolio, further demonstrating our commitment to the health and safety of our guests and team members. 

Hotels, resorts and cruise lines earn the Sharecare VERIFIED™ with Forbes Travel Guide badge by completing – and maintaining – verification on more than 360 global health security standards. The comprehensive assessment covers:

  • Health and hygiene protocols
  • Cleaning products and procedures
  • Masks and PPE
  • Ventilation
  • Management accountability
  • Health safety communication with guests and employees

Our hotel teams have been hard at work earning this important verification while maintaining and improving our Stay Safe with Sonesta standards and protocols. This includes the following:

Enhanced Public Area Cleaning & Sanitizing?

Rigorous cleaning protocols, including frequent sanitizing of public areas and other high traffic/high contact touch points, using Ecolab hospital-grade (CDC-approved) cleaning products.?

Enhanced Guest Service Measures

Signage and guidance to encourage appropriate physical distancing, limited-contact check-in/out procedures, modified food & beverage offerings, including single-serve items, hand sanitizer stations at Entrance, Front Desk, Fitness Center, Elevator, Lobby and other high traffic areas.

Enhanced Guest Room Cleaning and Sanitizing Protocols?

Updated guest room cleaning and sanitizing protocols, following the latest CDC recommendations and using Ecolab hospital-grade (CDC-approved) cleaning products, sealing guest room doors for new arrivals, and removal of non-essential items.

Team Member Safety & Preparedness

?Enhanced Stay Safe with Sonesta training, masks, gloves and other protective equipment for employees, and daily health checks.

Enhanced Meeting & Event Space Protocols?

Room set-ups with appropriate physical distancing, removal of non-essential items, enhanced cleaning and sanitizing protocols, and modified food & beverage offerings, including single-serve items.

Read more about Stay Safe with Sonesta:

A Day in the Life

Sharecare Health Security VERIFIED with Forbes Travel Guide