It’s time for another edition of Meet the GM. This time we’re featuring our very own Shane Brown, General Manager of Sonesta ES Suites Columbia. What is it about Shane that makes him such a valuable member of our Sonesta Family? Check out our Q&A below and find out!
Q: What do you like most about working within and leading a hotel?
A: Being able to switch gears instantaneously ensuring guests expectations are met with excellence while motivating and encouraging staff to give 100%!
Q: During your time with Sonesta – what role/opportunity have you enjoyed or do you look forward to most?
A: Positive and successful interaction with our guests and staff. I take pride in producing a good product. I want to encourage, develop and train staff to do the same; that’s rewarding to me.
Q: In your opinion, what has been your hotel’s most successful Everyday Surprise?
A: Mother’s Day clearly stands out of all our Everyday Surprises. We typically celebrate the occasion by offering our guests and associates a white or red rose during the breakfast period. Then later we would serve up a nice chilled glass of Mimosa.
Q: If you weren’t a hotelier, what would you be?
A: A sports journalist/broadcast anchor. This is something I have great passion for and still some have interest in pursuing later.
Q: What do you enjoy most about living in greater Baltimore?
A: Being able to be in fellowship with others from my home country (Jamaica) who are here and incorporate our traditions into the American experience (people, history and food).
Q: Name your favorite place to visit — any destination in the world.
A: Jamaica; it’s home with beautiful beaches and resorts to enjoy. Also there are so many great places to explore and on each visit I use the opportunity to stay in a new area.
Q: Name three items you absolutely do not travel without:
A: My phone, iPad and my collection of reggae music!!
Q: What is something your guests would be surprised to know about you?
A: Being from a country surrounded by water, beautiful beaches and waterfalls – I don’t know how to swim.
Be sure to say hello to General Manager Shane Brown the next time you stay at Sonesta ES Suites Columbia, and chat him up about his home country of Jamaica or any of the other fun facts that make him a unique and wonderful part of our team!